Kategorie Human + Automation

A support ticket came in last week for our saddle brand, Iberosattel. The subject line was simply: “Question.” The body read: “Does the saddle come in brown?” It’s a simple, common query. Answering it takes a human agent about 90…

There’s a particular kind of quiet that’s more unsettling than a loud alarm: the silence of a system that appears to be working perfectly. All dashboards are green. No error notifications are firing. Yet, under the surface, a critical process…

When Automation Creates More Work, Not Less This week, I spent Tuesday morning manually correcting a dozen data entry errors. The irony is that they were generated by an automated workflow I had designed to eliminate manual data entry. It…

The Automation Deadlock: A Framework for Unsticking Cross-System Workflows I was looking at a dashboard last week, and I noticed something that always bothers me: a process was stuck. Not because of a technical error or a system crash, but…

At JvG Technology, the biggest bottleneck in our engineering projects isn’t the engineering itself—it’s the documentation. A machine can be designed, built, and tested in a fraction of the time it takes to clearly and accurately document its every function,…

One of the most expensive resources in any business is a salesperson’s time. Each minute they spend researching a cold prospect or chasing a lead who isn’t ready is a minute they aren’t closing a deal. And yet, speed is…

I’ve learned that complete trust in any automated system is a fast track to an expensive mistake. I remember one Monday morning at Mehrklicks when we discovered an algorithm had spent over €5,000 on a single, non-converting keyword over the…

It was 3 AM when the alert hit my phone. A high-priority lead from a key market had just received the wrong onboarding sequence—an email meant for a completely different service vertical. On the surface, it was a minor glitch,…